Return Policy
Snuggle Courier will make a refund, resend or accept the return for any of the following cases (with exceptions)
Accepted Cases
Delayed Arrival
Orders are lacking tracking information, in transit, pending, or expires 60 days after orders depart from our warehouses. With the exception for the following countries.
- USA, 45 days
- Brazil, 110 days
Order not Received
If you do not receive a package, a non-delivery certification issued by the local post office with an official seal is necessary.
Snuggle Courier will not provide refunds or resends if the tracking information states that product has been delivered.
Damaged Products
If a product arrives damaged, please contact us at leimdavid412@gmail.com. Providing photo evidence of the damage.
Snuggle Courier offers a full refund or replacement if the products arrives badly damaged.
Incorrect Product
Snuggle Courier takes pride in our strict quality control process before products are dispatched. Snuggle Courier will deal with incorrect products as follows:
- Incorrect product, Snuggle Courier offers a full refund or replacement.
- Products with wrong type or size*, Snuggle Courier offers a refund or replacement if provided with a picture of package upon delivery.
*For size problems, Snuggle Courier requires a proof of incorrect measurements.
Exceptions
Limited Destinations
Due to limited international transportation, Snuggle Courier will not provide any refund, resends, or accept returns if product is shipped to the following countries:
Asia:
Brunei, Cambodia, Laos, Vietnam, Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Georgia, Iraq, Iran, Jordan, Kazakhstan, Kyrgyzstan, Kuwait, Lebanon, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Sri Lanka, Syria, Tajikistan, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam, Yemen.
Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Cameroon, Central African Republic, Chad, Comoros, Republic of the Congo, Democratic Republic of the Congo, Cote d'Ivoire, Djibouti, Equatorial Guinea, Eritrea, Eswatini, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Somaliland, Mayotte Island.
Europe:
Andorra, Albania, Belarus, Bosnia and Herzegovina, Kosovo, Liechtenstein, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Vatican City, Ukraine, Faroe Islands, Guernsey, Gibraltar, Iceland, Jersey, Greenland, Canary Islands, Armenia, Georgia, Malta, Réunion.
North America:
Antigua, Anguilla, Bahamas, Barbados, Bermuda, Belize, Costa Rica, Cuba, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Saint Kitts, Saint Lucia, Saint Vincent Island, Saint Bafulimi, Saint Eustatius, Saint Martin, Trinidad and Tobago, United States Virgin Islands, British Virgin Islands.
South America:
Argentina, Bolivia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela.
Oceania:
American Samoa, Fiji Islands, Micronesia, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Palau, Papua New Guinea, Samoa, Solomon Islands, Tahiti, Tonga, Tuvalu, Vanuatu.
Force Majeure
Snuggle Courier takes no responsibility for any product damaged or shipping delay caused by greater forces of nature or conflict, including but not limited to: geopolitical conflict and natural disasters.